Operations Manager
Lives on Gadigal land (she/her)
Hayley brings more than 25 years of experience across the disability, community and health sectors, with expertise and passion spanning operations, quality governance, practice excellence, safeguarding, workforce capability and customer experience. Throughout her career, Hayley has focused on building strong teams and fostering cultures of continuous improvement that help organisations deliver exceptional outcomes.
Her commitment to human services and healthcare is both professional and personal. Having grown up alongside her brother, who has cerebral palsy, and later navigating disability and additional support needs within her own family, Hayley has seen first hand the difference that quality services, skilled professionals and the right supports can make in people’s lives. These experiences continue to shape her passion for creating services that are accessible, equitable and genuinely driven by the needs and aspirations of individuals and families.
She is passionate about translating values into everyday practice and supporting services to grow while maintaining quality, safety and a positive client experience.
Outside of work, Hayley is a busy mum of two children and two dogs who enjoys spending time with her husband, family and friends, and making the most of Sydney’s beautiful coastline.