When you receive services with Umbo we will ask you to sign a contract that ends on the same date as your NDIS plan. To avoid disrupting your sessions by waiting for your new NDIS plan, if you’re able to show us proof of the plan being extended or rolled over, we can extend your current contract in order to continue with sessions until you get the new plan.
We accept either of the following as proof that your plan has been extended or rolled over:
- An email from your Local Area Coordinator, Support Coordinator or Plan Manager confirming that the plan has been extended / rolled over, and the date it has been extended until.
- A screen shot from your NDIS portal showing that your plan has been extended / rolled over, and that it still has time remaining.
To provide us with a screen shot from your NDIS portal follow these steps:
Step 1: Log into myGov and go to your NDIS MyPlace portal
Step 2: Go to MyPlan
Step 3: Go to View My Plan
Step 4: Take a screen shot showing the number of days remaining on the plan and send it to hello@umbo.com.au
If you don’t know how to take a screen shot follow the instructions here for your type of device.
If you don’t see the extension / rollover in your portal yet you might need to wait until the day after your current plan expires, and then try again.
Note: If you have the NDIS mobile app you can send us a screen shot of the app home page, which shows the total number of days remaining on the plan.
