Operations Manager 

About the role

We are seeking an  experienced Operations Manager to join our team at Umbo. This is a part-time role  with the opportunity to contribute to the strategic direction and day-to-day operations of our organisation. We are looking for someone who has experience in the social enterprise, not-for-profit, aged care or health  sector and who is deeply  engaged in service delivery in a social enterprise environment. 

About Umbo

Umbo is a social enterprise created to solve a huge problem – the lack of speech and occupational therapy across Australia. At Umbo, we believe that regardless of where you live, no one should be forced to wait 18 months to access vital health care.

As a social enterprise, Umbo is committed to reinvesting 50% of its profit back into the company to reach more vulnerable communities. We love what we do at Umbo and want someone to join the team who is equally as passionate and driven to providing equitable access to healthcare across Australia!

Key responsibilities

• Analyse operational and financial metrics to ensure long term sustainability of Umbo's hubs (virtual clinics) and develop a plan for growth, whilst simultaneously increasing our impact.
• Analyse data and metrics to make informed decisions that optimise business performance
• Develop a plan to translate organisational strategy into clear operational priorities, ensuring sustainable growth of the clinical hubs
• Liaise with the clinical administration team to understand and deliver on operational requirements
• Establish internal structure and processes required to manage day-to-day operations of service delivery and evaluation.
• Ensure policies and procedures that relate to service delivery are developed and implemented as required
• Ensure operational processes meet NDIS and professional requirements including the management of Umbo’s NDIS audit

What we're looking for

• Minimum 4 years experience in operational management in a healthcare, for-purpose or NDIS setting with strong commercial acumen across operations.
• Demonstrated experience leading a team
• Strong communication and stakeholder engagement skills
• Ability to coordinate multiple priorities and manage organisational processes effectively
• Experienced in scaling projects and developing operational requirements for growth.
• A hands-on leader who can move between strategy and operations.
• Relevant tertiary qualifications in a business-related discipline or equivalent experience

Why join Umbo?

• Be part of a supportive and values-driven organisation
• Meaningful work that positively impacts people’s lives
• Join a growing team with a positive team culture
• Opportunity to influence strategic financial direction

How to apply

Please ensure that you include your resume and a cover letter in your application indicating why you are interested in this role and why you would like to work with Umbo. Please send this to recruitment@umbo.com.au 

For more information please review the position description at this link: https://drive.google.com/file/d/1CA0HMbokULe3pdQ6kMLnSM8tgtYq-ROq/view?usp=sharing

Find out more about what it’s like to work at Umbo.

At Umbo, we have a strong commitment to inclusion and participation and want our team to be reflective of our diverse communities and clients. We especially encourage people with a disability or health condition requiring flexible work arrangements, people living in rural Australia and people who identify as Aboriginal and/or Torres Strait Islander to apply.